International Business Policies
We never sell or share Email,
phone, or credit card information to any third party whatsoever, under any
We do not store phone or
credit card #'s on our computer or any other data base.
We also shred all original
order information after clients receive their merchandise, unless they request
that we keep it on file (NOT on the computer).
- We accept most products returned in an
unused, undamaged condition with a guaranteed 100% merchandise refund in a
very short, stipulated time frame. Large items, a short trial accepted.
- We do not refund freight charges.
No restock charge.
Customer pays the freight both ways and must ship to our specified return
address. Our factories will not accept an item without a 30% restock
charge. It is our company policy
of - no restock charge - and we
absorb the expense and added inventory.
It is our way of saying our sales staff has analyzed the item/items for the job
- You must call or email for a return
authorization # to receive proper credit.
DO NOT return a drop shipped
item to the factory. This results in a
30% restock charge. CALL US
Toll free: 877-828-4616
- Small items are shipped at the rates
charged us + a $1 handling charge.
- We weigh, measure and look up actual
charges according to zip code. We
will be happy to supply a copy of the freight quote from the shipper we use,
at your request.
- Heavy items are shipped via truck at
actual factory discount rates or we obtain 3 freight truck quotes, including
all export destinations.
- Freight Damage is the responsibility of the
carrier. We will be happy to work with you on your claim. (This rarely
- We charge actual freight
- which means we must pull, pack, weigh,
measure each package to give you your freight charge. We do not ask you
to subsidize the order that is twice as far away with an averaged shipping
price, therefore, we choose to be exact in our freight charges.
Contact us to answer your questions.
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Food Equipment International